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Joy worked as a clinical psychologist in Australia, lectured at Curtin University, and served in the government's Occupational Health, Safety & Welfare executive.
Following an MBA, she moved to Canada where, as Chief Adjudication Officer for the Workplace Safety and Insurance Board of Ontario, she oversaw claims, rehab and medical service provision to injured workers. Subsequently as VP Canadian Group Life & Disability for Manulife Financial, she undertook similar responsibilities in the private sector.
Joy moved to the UK in 2000 and joined Unum, an Income Protection provider. As Head of Vocational Rehabilitation Services, she is responsible for the provision of vocational rehabilitation services to Unum’s clients and their employees throughout the UK. Joy is a director of the Vocational Rehabilitation Association and the UK Rehabilitation Council.